Shipping & Returns
Succulents Online is operating as normal, however there are significant delivery delays with Australia post. For the time being we only offer the express option and do all we can to ensure your plants arrive safe and happy. Thank you for your patience and understanding.
We are pleased to announce that we are now shipping to Western Australia, Tasmania, and the Northern Territory. Our next scheduled shipment to these areas is set for November 25th To be included in this shipment, please ensure to submit the required form before 10 AM QLD time on November 10th . Prior to placing your order, we kindly request you to contact us at info@succulentsonline.com.au or admin@succulentsonline.com.au. This will allow us to explain the shipping procedures and inform you of any additional costs that might be associated with these regions. We look forward to assisting you with your succulent orders and ensuring a smooth delivery process.
Notice to all customers: We are now sending our plants out bare rooted and charging a flat rate for shipping. If you would like your plants sent in pots please email info@succulentsonline.com.au or admin@succulentsonline.com.au directly for a quote. Plants are sent first thing of a Monday morning, so please have your orders before Friday Morning to guarantee delivery the following week depending on where you live.
Shipping method: Australia Post
postage
Postage starts from $15 for express shipping. website will calculate postage Automatically depends on size of the order. Plants will be sent via Australia Post and will be bare-rooted. We take every care to ensure your plants arrive safe and in excellent condition. If you would rather your plants sent in pots, please contact us and we will see what we can do, it will most-likely attract a higher shipping charge because of the extra weight of the soil.
Pick-up
Do you Live near, or are you visiting the Sunshine Coast? You are welcome to pick-up your order. We are at Nambour, Qld, Australia. Please contact us if you would like to pick-up your order
Terms and Conditions — Please choose your items carefully as we do not refund for change of mind. Delivery time varies, approximate times are:
QLD: 1-2 days, NSW: 1-3 days, VIC: 2-3 days, SA: 2-4 days We aim to ship on Monday mornings. This is to avoid your plants sitting in transit over the weekend.
NT, TAS, WA customers: please contact us before placing your order due to additional quarantine charges associated with these locations.
Returns policy
If there is a problem with your order when arrived, please send us an email within three days of receiving. And please make sure to send us a photo showing the damaged plant and a photo of the shipping label on the box.
If you have changed your mind about your order or if you want to delay the delivery date, please contact us before end of the Friday before we process your order over the weekend.
Contact Email -info@succulentsonline.com.au / admin@succulentsonline.com.au
Please Note: we ship our orders only on Mondays to avoid delays with Australia Post and to avoid possible damages if plants get stuck with Australia Post over the weekends.
